Community Guidelines

Last updated: 2026-07-31Conduct rules for playlists, profiles, and Listen Together.

Community Guidelines

These guidelines describe how we expect people to behave on Resonance — the public playlists you publish, the profile you show to others, and the Listen Together sessions you host or join.

These guidelines are published in good faith and are pending review by qualified EU/Estonian legal counsel; nothing here is a substitute for formal legal advice.

1. What these guidelines cover

They apply to everything you make visible to other users on Resonance:

  • Public playlists — title, description, and cover art.
  • Your profile — nickname, avatar, and any stats, streaks, favourite track, or playlists you choose to show. Your internal handle is never shown to other users; only your nickname and avatar are public.
  • Your profile anthem and showcase — the tracks you deliberately publish for visitors to play. See the Locker Policy.
  • Listen Together — invite-based listening sessions, where a host controls playback for everyone in the session.
  • Follows and library adds — following other users and adding their public playlists to your library.
  • "Friends listening" — presence shown to mutual friends, only when both sides have followed each other and you have switched activity sharing on.

These guidelines sit alongside the platform-wide Acceptable Use Policy, which applies to Resonance in full. Read this document for the Resonance-specific rules; read that one for everything general.

2. What we welcome

  • Curate and share. Build public playlists around any theme, mood, or genre and let other people follow them.
  • Be yourself, or not. Pick any nickname and avatar you like. Show off your stats and streaks if you're proud of them, or hide all of it in Privacy settings — it's your call.
  • Listen together. Create a session and invite people you follow; they accept or decline. There is no session code, and nobody can join uninvited. How many people fit in a room depends on your plan — see the Premium & Subscription Terms.
  • Follow freely. Follow other users and their playlists. A follow is a live link to their playlist, not a copy — when they update it, you see the update.

3. What is not allowed

  • Harassment, hate speech, or targeted abuse of other users, in playlist titles and descriptions, profile text, your anthem or showcase, or Listen Together sessions.
  • Impersonation — presenting yourself as another user, or as an artist or label you are not.
  • Spam and manipulation — bot-generated playlists, artificial stream-count inflation, or using Listen Together sessions to fake popularity.
  • Unlawful or harmful content in playlist or profile text, including links to pirated content, scams, or phishing.
  • Publishing audio you have no right to publish through your profile anthem or showcase. Those slots are public; the rules in the Locker Policy apply.
  • Misusing Listen Together invitations — repeatedly inviting someone who has declined, or using invitations to harass.
  • Abuse of the reporting system — mass or coordinated false reports against other users.

4. Reporting something

There is no in-product report button in Resonance. We are being straight with you about that rather than implying a button exists. Reporting is by email.

If you see a violation of these guidelines — a playlist, profile, anthem or showcase track, or Listen Together session — email [email protected] with a description and, where possible, a link or screenshot. We aim to acknowledge reports within 72 hours on working days.

For illegal content specifically, our notice-and-action procedure under the EU Digital Services Act is set out in Notice & Action — use the subject line described there. For copyright complaints, use the Copyright & DMCA Policy.

5. Enforcement

We don't jump straight to a ban. The usual progression is:

  1. First minor violation — a warning, with a request to fix or remove the content.
  2. Repeated minor violations, or one moderate violation — the content is removed and a warning is recorded on the account.
  3. Serious violation, or an established pattern — temporary suspension (7–30 days).
  4. Severe violation, or repeat offence after a suspension — permanent ban.

Exception. Content that requires immediate action under the law — threats, illegal content — can result in an immediate permanent ban and, where the law requires it, a report to the relevant authorities.

6. If you think we got it wrong

Write to [email protected], with the subject line "Appeal", explaining what you are contesting and why. We will look at it again, and where we are wrong we restore the content and reverse any account action. We accept these messages in English or Estonian.

We want to be honest about what that is and is not. APERTURESyndicate OÜ is a micro enterprise, and as such is exempt from the Digital Services Act's requirements to run a formal internal complaint-handling system, to participate in out-of-court dispute settlement, and to publish periodic transparency reports. We therefore do not promise a formal appeals procedure, a fixed decision deadline, review by a second reviewer, or transparency reports. What we promise is that a human reads your message and reconsiders the decision.

None of this limits your rights under the law. You can still take a dispute to Tarbijavaidluste komisjon (Consumer Disputes Committee) (https://www.ttja.ee) or to the courts of Tallinn, and for data-protection matters to Estonian Data Protection Inspectorate (https://www.aki.ee/en).

Contact

General questions, reports, and complaints: [email protected]

Operator APERTURESyndicate OÜ Registry code 17384111 · VAT EE102972654 Priisle tee 8, Lasnamäe linnaosa, Tallinn, Harju maakond, 13914, Estonia Company registration details

These guidelines are governed by the laws of Estonia, with the courts of Tallinn having jurisdiction, and are subject to the GDPR, the EU Digital Services Act, and applicable Estonian and EU consumer-protection law.

Version history

  • v1.1 — 2026-07-31 — Listen Together is invite-based, not joined by a shared code; corrected throughout. Reporting section states plainly that there is no in-product report button and points to the DSA notice-and-action and copyright routes. The appeals section no longer promises a formal appeals procedure or a 14-day window: as a micro enterprise we are exempt from those Digital Services Act obligations, and we now say what we actually do instead, alongside your unaffected statutory routes. Added the profile anthem and showcase, which are publicly playable, to the scope and to the prohibited-conduct list.
  • v1.0 — 2026-07-02 — Initial publication.
Community Guidelines | AS Docs