Deleting Your Account & Data
This page explains how to delete your APERTURESyndicate account — the single account behind Resonance, ASAI, ASMusic, ASVentor and every other APERTURESyndicate app — and how to remove individual pieces of data without closing the account.
Deletion is self-service and takes effect immediately. You do not need to install anything or contact us first, though you can write to us instead if you prefer.
Before you delete
- Download your data. Deleting the account cannot be undone. Settings → Privacy → Export everything on aperturesyndicate.com downloads what each of our services stores about you.
- Cancel paid plans. Cancel them at https://subscriptions.aperturesyndicate.com. A plan you bought inside our iOS or Android app is billed by Apple or Google — cancel it in your App Store or Google Play settings; we cannot cancel it for you.
Delete your whole account
- Open https://aperturesyndicate.com/settings/account in any browser, or go to Settings → Account in the app.
- Sign in if you are not already signed in.
- Scroll to Delete account at the bottom of the page.
- Press Delete account and confirm. On the website you confirm with your current password. If your account has no password because you sign in with Apple, Google or GitHub, delete it from the Resonance or ASAI app, which confirms with a code sent to your email — or write to us.
- The account is closed immediately and you are signed out of every device.
If you cannot sign in — lost password, lost access to your email — write to mailto:[email protected] from any address and say which account you mean. We will verify ownership another way before deleting anything, and we answer within 30 days as the GDPR requires.
Delete part of your data, keep the account
Most content can be removed by you, at any time, without closing the account:
- One service's data — Settings → Privacy on aperturesyndicate.com lists what each service stores about you. Select a service, press Delete selected data and confirm with your password. Where something cannot be deleted this way — invoices, music you have released, published SYNX packages — the page says so and why.
- Playlists, uploads and locker files — delete them in the app where you created them.
- Profile fields — avatar, banner, bio, links and location are editable and can be cleared in Settings → Profile.
- Connected accounts — unlink Apple, Google, GitHub or Discord in Settings → Account.
- Anything narrower — for example your listening history alone: write to mailto:[email protected] and name what you want removed. This is your GDPR right to erasure applied to part of your data, and it does not affect the rest of your account.
What is deleted
When you delete your account, your email address and username are replaced at once, every session is ended, and your profile and content disappear from the products. The data is then removed from our services:
| Data | What happens |
|---|---|
| Account record — email, username, password hash, sessions | Anonymised at once, then erased |
| Profile — nickname, avatar, banner, bio, links, social graph | Deleted |
| Uploaded media — audio, artwork, images | Deleted from storage |
| Playlists, library, likes, follows | Deleted |
| Listening history in Resonance | Detached from you — see below |
| Support requests, their messages and attachments | Deleted |
Records are erased from our active systems within about 30 days of the deletion.
What is kept, and for how long
A few things deliberately survive deletion. Each is a legal, accounting or safety requirement, and none can be waived by request:
- Invoices and accounting records — kept for 7 years, as Estonian accounting law requires. They contain the billing data on the invoice itself, nothing more.
- Your Resonance plays — artists were paid from them, so they stay in the royalty records, but the account identifier on them is replaced with a random one and they no longer point to you.
- The administrative security log — a record of which roles and permissions an account held and who granted them. Technical session data (IP address, User-Agent) is stripped after 30 days, and once the account is gone the identifier left in the log no longer resolves to any person. We also keep a minimal record that a deletion happened, so we can prove we honoured it.
- Backups — copies inside our encrypted database backups disappear as the backups roll over, within about one month.
Server logs are deleted after 30 days and raw analytics events after 30 days, whether or not you close your account. The full schedule is in Data Retention.
Related pages
- GDPR & Your Data — all your rights and how to use them
- Privacy Policy — what we collect and why
- Data Retention — how long each category is kept
Questions about any of this go to mailto:[email protected]. The data controller is APERTURESyndicate OÜ, registry code 17384111, Priisle tee 8, Lasnamäe linnaosa, Tallinn, Harju maakond, 13914, Estonia.